Refund and Cancellation Policy
We review requests in light of the product type, whether access was provided, the circumstances of the purchase and your mandatory rights.
Payment, access and use
Payment confirmation is not the same as providing access, and providing access is not the same as actual use. We consider these separately when reviewing a request.
Change of mind
After access to a digital product is provided, discretionary refunds for a change of mind, non-use or subjective dissatisfaction are generally not offered where applicable law permits this. Any statutory cancellation right or other remedy remains available. Whether an exception for digital information applies to a particular product must be assessed under the law; it is not assumed automatically.
Problems with a purchase
Contact us if access was not provided, there is a substantial technical defect or material mismatch with the description, a payment was made in error, or another legal ground applies. We will check the order and offer the remedy required by applicable law, including correction or a refund where due.
How to contact us
Use the support page or email omanchikim@gmail.com with your account email, order number if available and a description of the problem. These channels do not restrict other legally available ways to give cancellation notice. Do not send card details or passwords. A request does not automatically cancel an order.
Review and reimbursement
We acknowledge and assess requests under applicable law. For an approved refund, the amount and method depend on the circumstances and original payment; corrective accounting documents are issued separately. The original receipt is not changed. Refunds are not automatic.
Mandatory rights
This policy does not waive mandatory rights in Israel or another applicable jurisdiction, including rights concerning failure to provide access, a substantial defect or mismatch, or an erroneous payment.